From Tami B.
posted this on May 18 03:28 pm
When you install our Facebook game, we ask Facebook to provide certain information about you so that we can create an account for you on our side. This includes your username, your real name, and your profile image to use in our game. If your privacy settings do not allow us to get this information at the time we request it (or if Facebook is experiencing technical issues at that time), we create an account anyway but you will be nicknamed "Castaway" in our system and your picture may be missing.
Unfortunately, at this time there is no way for us to change your name or picture, so you will remain as a Castaway. We are looking into ways to resolve this in the future, and apologize for the inconvenience